Privacy Policy – Diamond Pool Care

Effective Date: April 2, 2026

Diamond Pool Care (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information, including information related to SMS/text messaging communications.

1. Information We Collect

We may collect the following types of personal information:

Name
Email address
Phone number
Service address and project details
Service requests and appointment information
Payment information (processed securely via third-party providers)
Website usage data (cookies, analytics)

We collect this information when you:

Submit a form on our website
Request pool service or information
Schedule appointments or estimates
Opt in to receive SMS/text messages
Communicate with us directly

2. How We Use Your Information

We use your information to:

Provide pool maintenance, repair, and service estimates
Schedule and manage appointments
Respond to customer inquiries and support requests
Send service updates and reminders
Send promotional communications (only if you opt in)
Improve our website and services

3. SMS/Text Messaging Terms (Carrier-Compliant Disclosure)

If you provide your phone number and give consent, you may receive SMS/text messages from Diamond Pool Care, including:

Appointment confirmations and service reminders
Customer service updates
Job status notifications
Promotional or marketing messages (if you have opted in)

Message frequency may vary.
Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP to any message.
For assistance, reply HELP or contact us using the information below.

Consent is not a condition of purchase.

4. Sharing of Personal Information

We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

We may share your information only in the following limited situations:

With service providers necessary to operate our business (such as payment processors or scheduling systems)
When required by law or legal process
To protect our rights, safety, or property

4. SMS Data Sharing and Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

Consumers may opt out of SMS communications at any time by replying STOP, CANCEL, or UNSUBSCRIBE to any message received.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

6. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

Improve website performance
Analyze user behavior
Enhance user experience

You may disable cookies through your browser settings.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless otherwise required by law.

8. Your Rights and Choices

You may:

Request access to your personal information
Request correction or deletion of your data
Opt out of marketing communications at any time
Withdraw SMS consent at any time by replying STOP

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

10. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be posted with a revised effective date.

12. Contact Information:

Diamond Pool Care

2200 N. 9th Ave.

Pensacola FL. 32503

(850) 542-7379